Telehealth Information

Effective August 2026

Telehealth counseling lets you meet with your counselor by secure live video or, when appropriate, by telephone. It is offered as an alternative to in-person sessions, not a replacement for emergency care.

What you need

• A private, quiet space where you will not be overheard or interrupted.
• A reliable internet connection and a device with a camera, microphone, and speakers.
• To be physically located in a state where your counselor is licensed at the time of the session.
• A working phone number and a local emergency contact on file, in case the connection drops or a safety concern arises.

Benefits and limits

Telehealth can improve access, reduce travel, and support continuity of care. It also has limits: technology can fail, some nonverbal cues are harder to read, and telehealth may not be appropriate for certain higher-acuity needs. Your counselor will discuss with you whether telehealth is clinically appropriate and may recommend in-person care or a higher level of care instead.

Sessions are conducted on a secure platform and are not recorded. Confidentiality protections and mandatory reporting obligations are the same as for in-person counseling. Written telehealth consent is completed before your first virtual session. Sessions are never conducted while driving or in a public place.